Not receiving our emails?
Here's how to fix it in a couple of minutes.
If our email hasn't arrived in your inbox, follow the steps below. This applies to all emails we send, including:
- Password reset codes
- Email verification codes
- Replies from our support team
- Account notifications and updates
Most of the time, the email is being filtered into your spam or junk folder, or blocked by your email provider before it reaches you. Here's how to make sure our emails land in your inbox.
1. Check your spam or junk folder
This is the most common cause. Open your spam, junk, or Promotions folder and look for an email from @magnific.com
If you find it:
- Open the email and click Not spam in Gmail, Not junk in Outlook or Apple Mail, or the equivalent option in your email client.
- This tells your email provider to deliver future messages from us straight to your inbox.
2. Add us to your contacts or safe senders list
To prevent this from happening again, add our email addresses to your contacts or safe senders list. The exact steps depend on your email provider:
| Email provider | How to add us to your contacts |
|---|---|
| Gmail | Open an email from us, click the three-dots menu, and select Add to contacts |
| Outlook | Right-click the email, choose Junk, then Never block sender |
| Apple Mail | Open the email, click the sender's name, then Add to Contacts |
| Yahoo Mail | Open the email, hover over the sender's name, then Add to contacts |
3. If you use a corporate or work email
Corporate email systems often have stricter spam filters that you can't override on your own. In this case:
Contact your IT team or system administrator.
Ask them to allowlist (whitelist) the domain magnific.com so emails from us aren't blocked or filtered.
If they need more detail, they can allow our specific sending addresses.
For example, noreply@magnific.com and info@magnific.com
4. Double-check the email address on your account
Sometimes the issue is simpler than a spam filter: make sure the email address registered on your account is correct and that you have access to it. A small typo can mean our emails are going to the wrong place.
5. Wait a couple of minutes
Email delivery is usually instant, but during peak times it can take a few minutes. If you've just requested a reset or verification code, give it 2–3 minutes before trying again: requesting multiple codes in a row can cause them to conflict and none of them will work.
Still not working?
If you've tried all of the above and you're still not receiving our emails, contact us and we'll help you sort it out.
When you reach out, please let us know:
- The email address registered on your account.
- What type of email you were expecting (reset code, verification, support reply, etc.).
- Approximately when you requested or expected it.
- Whether you use a personal or corporate email.
That way we can investigate quickly and get you back up and running.
Can't find an answer to your question?
Our support team is here to help you with any questions or issues.
Submit a request